FAQS
How can I contact Everbeaut?
You can email us at officaleverbeaut@gmail.com, where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes.
At Everbeaut , we deliver global beauty and health products with premium skincare, cosmetics, and wellness designed to empower and inspire. Combining innovation with nature’s finest, our diverse range caters to all preferences and needs.
With reliable worldwide shipping to over 20 countries, we ensure your beauty essentials reach you quickly and in perfect condition. Customer satisfaction is our priority, offering personalized support and an exceptional shopping experience.
Where do you ship from?
We ship from all around the world from numerus countries. Such as Europe, China, and all U.S states
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Usually all products are shipped in two, to three days, and range from delivery times of
3 - 5, and 7 - 10 business days.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us at email, or phone if any problems, or questions
officaleverbeaut@gmail.com
(860) 895 7718
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at officaleverbeaut@gmail.com if any questions during this process.
Thank you for shopping with Everbeaut. We strive to provide the best customer experience and ensure your satisfaction. Please review our return policy below to understand how we handle returns, exchanges, and refunds.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.